Verbal communication skills are arguably the most important skillset a law enforcement officer must have. So why do we often de-prioritize this critical training in favor of more dynamic training? In this episode we'll discuss the importance of verbal communication and de-escalation skills with Chad Emmons and John DiGiantomasso with Thin Blue Online. Thin Blue Online is a web-based software training solution to help officers increase their skills with regularity. Verbal communication and de-escalation training doesn't have to be time consuming or expensive.